Tuesday, November 11, 2008

E-docs and paper docs charge

I received an interesting e-mail this morning from someone who is not a client presently (maybe one day they will be) with a unique question. Here is the question and my reply:

Is it true that Royal Caribbean is only going to issue E docs and if you want the booklet, then you will be charged $35?

Good morning. Interesting question you ask. To the best of my knowledge, although things can change rapidly of late, Royal is using e-docs primarily as most of the cruise lines are and there is a charge (mostly $35) for “paper docs” depending on where they are sent to. But this charge is to agency, not customer (unless agency passes the charge along which many probably would and do – is that where your question comes from?).

With that being said, we actually have the materials for printing out the e-docs for our clients along with the luggage tags and creating the package to send out which is basically “paper docs” for Royal, Celebrity and Azamara. We will also print out the-docs for other lines for our clients if they request us to (we help many clients with their pre-cruise registration and mail the boarding pass to them when we do), especially those without computers or non seasoned cruisers. We of our own choosing do not charge any processing or shipping costs to our clients when we do this and in fact to not charge and processing fees period even if we don’t.

To go a step further, some cruise lines such as Princess and NCL have a pre-cruise package which they send out which includes the excursion booklet and luggage tags. We as agents have the option of having these go straight to client or coming to us first. We choose to have them come to us and then we send out with additional material in the package.

The main thing needed when getting to a port is the boarding pass that you print out once doing the pre-cruise online registration which is required and preferred way of getting the necessary information for the manifest the cruise lines must submit prior to setting sail. This all has to do with APIS – Advanced Passenger Information System and part of the security necessary to insure safe travel. Carnival calls it “Fun Pass”, Royal “Sign and Sail”, Celebrity “Xpress Boarding Pass” etc.

The pre-cruise online registration basically gives the cruise line the information ahead of time so that the check-in process for passengers is much smoother, simpler, and quicker since the agent there does not have to enter all the information in the computer for each person. They merely have to check ID, imprint credit card for on board account, and give you your ship ID card.

I imagine that I took this a little further than your question but I hope it does give you what you wanted to know. I do not recognize your name and do not see it in our data base so not sure how you came to e-mail me but not a problem, I’m glad to help. In fact, that was a good question and I’m actually going to post the question and my reply on my BLOG this morning. Thanks.

And if we can be of any help in planning future cruise vacations, if you are not happy with your agent presently, do not hesitate to contact us.


I also posted something else earlier today about fuel supplements so go past this post to the previous one. Yes, have been away for awhile both for traveling and personal reasons. We have some more traveling to do over the next few weeks as we sail on some new ships and to some new destinations in the S. Caribbean. More on these things later.

Al

33 comments:

Caribbean Cruise said...

Thank you for the information. I'm planning a Caribbean cruise next year thorough easy click travel with my family. I'm reading all the info about.

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